[quote=2010 JGC SRT8;177839]When I had XM NavTraffic the flow and incident reports literally stopped at the Toronto border. I received no information for any of the 400 series highways or roads outside of Toronto and the flow information stopped where the Gardiner becomes the QEW.

 

John,

Thanks for the info. You would think that if a service were to be discontinued, a notice would be given, yet no notice from Sirius that my service would be stopped.

Just curious... Since I paid for a one year subscription based on the services I was receiving at the time of renewal (Sirius Radio & Traffic), would I be entitled to a partial refund since half my services are no longer available yet paid in full until Sept. 2012?

 

Honestly, who knows. It depends on what their policy is. They may say "too bad", they may give you a pro-rated refund, or they may offer you a few additional months free service if you sign back up for a year. I would ask them an see what they say.

 

FYI. I used to get Toronto area traffic signal (tmc) with sirius's free trial. There was no traffic signal this time. I.e. looks like Sirius (unfortunately) fixed the glitch that let a traffic signal piggyback their radio signal.

 

Well, as of next year with Google maps in every Audi all of this will go away.

 

sure -- if you want to spend money upgrading your vehicle... dont think it does anything for the poor souls who bought into the old system...

 

Yours truly is in the poor category as well. There has to be a way to update the software of the MMI3 to Google.

 

Nope, the frequencies that Audi is usuing for the data connection is only supported by European cell phone carriers and Verizon in the US.

Wind Mobile, Mobilicity, and Chattr in Canada use the same frequencies but they're not nation wide so as soon as you go outside their coverage area (downtown of major cities only) you would lose the data connection.

Don't forget that you also need the hardware to support it. All cars with Google Maps have a SIM card slot, antenna, and receiver for the data connection.

 

Thanks - This became evident shortly after my post above.

 

Thought I'd jump in on this one. I have two issues: I was getting the Sirius traffic information for about 18 months, but no more, and NAVTEQ is apparently no longer supplying map updates for the system built into my 2010 S4.

Here's the email I got from Audi today:


Thank you for your correspondence. Based on the nature of your concern, your e-mail has been forwarded to me for my personal attention



Audi is continually striving to provide complete customer satisfaction, and we encourage our customers to provide open feedback on how we can better improve their experience within the Audi Brand. We appreciate the information you have shared with us, as feedback from our customers better enables us to evaluate our products and vehicles.



Please be assured it is our intention to help our owners whenever possible, and we have documented a complaint on your behalf, and forwarded it to the appropriate department for further review.



We regret to advise you that the provision of the Sirius satellite service as well as the Navteq navigational updates are distributed independently of Audi Canada. That being the case, we could only refer you to be in contact with each of these respective institutions in hopes of seeking as resolution. In the event you suspect that this may be related to an issue with your vehicle, we would therefore advise you to contact your local authorized Audi service department in interest of booking an appointment to diagnose any potential problems with your vehicle.



Thank you for taking the time to write, Mr. M..., and we apologize we could not meet your expectations. We truly appreciate you providing us with the opportunity to respond to your concern, as well as to document your valuable comments. If you have any additional questions or comments, please feel free to contact our Customer Relations Center at 1-800-822-2834.



Please be advised that you may receive a short survey by e-mail regarding your customer service experience with Audi Customer Relations.



Thank you for choosing Audi.



Sincerely,



Charles Milton

Customer Relations Specialist

Customer Relations Center

Spécialiste du service à la clientèle

Centre du service à la Clientèle

Toll Free/Sans frais: 1-800-822-2834

Fax: 902-722-3255

Website/Site web: Audi Canada > Home


I'm not very impressed that Audi is trying to wash its hands of this. I bought a car that was equipped with a navigation system that could be updated regularly, and that had integrated traffic information, and now I have a system that is less useful than my 5-year-old Garmin portable unit. I'm thinking class action: this is simply not the product that was advertised and sold.