Why are Audi dealerships reluctant to give out part numbers?
08-24-2007 | 05:52 AM
#31
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Fri, 24 Aug 2007 06:45:08 -0000, Hooch <hoochxy@googlemail.com>
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
08-24-2007 | 05:52 AM
#32
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Fri, 24 Aug 2007 06:45:08 -0000, Hooch <hoochxy@googlemail.com>
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
08-24-2007 | 05:52 AM
#33
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Fri, 24 Aug 2007 06:45:08 -0000, Hooch <hoochxy@googlemail.com>
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
wrote:
>On Aug 23, 11:07 am, Madesio <em...@invalid.address> wrote:
>> On Thu, 23 Aug 2007 04:35:21 -0000, Hooch <hooc...@googlemail.com>
>> wrote:
>>
>> >On Aug 23, 12:02 am, "Huw" <hedydd[nospam]@tiscali.co.uk> wrote:
>> >> "Hooch" <hooc...@googlemail.com> wrote in message
>>
>> >>news:1187788941.455374.124760@r34g2000hsd.google groups.com...
>>
>> >> > The times I've phoned up (various) Audi dealerships to find out the
>> >> > price of a part, they seem to have been reluctant to give out the part
>> >> > number. Anyone know why this is the case? Is this just a UK problem?
>>
>> >> Because they are not daft. They have seen it all before and know that the
>> >> only reason you want to know is to source it cheaper elsewhere.
>>
>> >Not necessarily. You may just need the part number for future
>> >reference. It would save you (and them) the effort of looking it up a
>> >second time.
>>
>> (...)
>>
>> Parts personnel at dealerships are sometimes payed based on sales
>> commissions. I'd have to side with them because if I were in there
>> place, hell I wouldn't give out the part number either.
>
>They obviously haven't quite grasped the concept of goodwill, then?
They probably have, up until a certain point in which they realized
that there is a fine-line in business, where overextending goodwill
too often doesn't pay the bills.
08-24-2007 | 08:34 PM
#34
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
"Hooch" <hoochxy@googlemail.com> wrote in message
news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
SNIP
> Here's a case in point. I needed a power steering hose for an Audi.
> Went to the main dealer, he looked up the part number for me, gave me
> the price and the part number. Given the expense (GBP 135) I looked
> around for second hand units or alternatives. Couldn't find one,
> phoned the dealer and ordered it over the phone. He didn't have to
> waste time looking it up again.
I have talked to dealers that will fax you the diagram of the parts just to
make sure that it is the right part. No one wants to order the wrong parts!
lol
Not sure if the parts numbers are on the diagram but there has to be some
sort of identifying number.
I think that is above and beyond what they "have" to do!
I guess it depends on the dealership. 8^)
Now if you have to order that part, they usually make you pay for it and
maybe you can buy over the phone with a CC.
If you really need the part number then isn't there a Russian site with the
part numbers?
Or can't you buy the ETKA software in Europe?
I use this one online
http://etka.auto2.ru/ which I think gets redirected to http://www.vagcat.com
08-24-2007 | 08:34 PM
#35
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
"Hooch" <hoochxy@googlemail.com> wrote in message
news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
SNIP
> Here's a case in point. I needed a power steering hose for an Audi.
> Went to the main dealer, he looked up the part number for me, gave me
> the price and the part number. Given the expense (GBP 135) I looked
> around for second hand units or alternatives. Couldn't find one,
> phoned the dealer and ordered it over the phone. He didn't have to
> waste time looking it up again.
I have talked to dealers that will fax you the diagram of the parts just to
make sure that it is the right part. No one wants to order the wrong parts!
lol
Not sure if the parts numbers are on the diagram but there has to be some
sort of identifying number.
I think that is above and beyond what they "have" to do!
I guess it depends on the dealership. 8^)
Now if you have to order that part, they usually make you pay for it and
maybe you can buy over the phone with a CC.
If you really need the part number then isn't there a Russian site with the
part numbers?
Or can't you buy the ETKA software in Europe?
I use this one online
http://etka.auto2.ru/ which I think gets redirected to http://www.vagcat.com
08-24-2007 | 08:34 PM
#36
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
"Hooch" <hoochxy@googlemail.com> wrote in message
news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
SNIP
> Here's a case in point. I needed a power steering hose for an Audi.
> Went to the main dealer, he looked up the part number for me, gave me
> the price and the part number. Given the expense (GBP 135) I looked
> around for second hand units or alternatives. Couldn't find one,
> phoned the dealer and ordered it over the phone. He didn't have to
> waste time looking it up again.
I have talked to dealers that will fax you the diagram of the parts just to
make sure that it is the right part. No one wants to order the wrong parts!
lol
Not sure if the parts numbers are on the diagram but there has to be some
sort of identifying number.
I think that is above and beyond what they "have" to do!
I guess it depends on the dealership. 8^)
Now if you have to order that part, they usually make you pay for it and
maybe you can buy over the phone with a CC.
If you really need the part number then isn't there a Russian site with the
part numbers?
Or can't you buy the ETKA software in Europe?
I use this one online
http://etka.auto2.ru/ which I think gets redirected to http://www.vagcat.com
08-24-2007 | 08:34 PM
#37
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
"Hooch" <hoochxy@googlemail.com> wrote in message
news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
SNIP
> Here's a case in point. I needed a power steering hose for an Audi.
> Went to the main dealer, he looked up the part number for me, gave me
> the price and the part number. Given the expense (GBP 135) I looked
> around for second hand units or alternatives. Couldn't find one,
> phoned the dealer and ordered it over the phone. He didn't have to
> waste time looking it up again.
I have talked to dealers that will fax you the diagram of the parts just to
make sure that it is the right part. No one wants to order the wrong parts!
lol
Not sure if the parts numbers are on the diagram but there has to be some
sort of identifying number.
I think that is above and beyond what they "have" to do!
I guess it depends on the dealership. 8^)
Now if you have to order that part, they usually make you pay for it and
maybe you can buy over the phone with a CC.
If you really need the part number then isn't there a Russian site with the
part numbers?
Or can't you buy the ETKA software in Europe?
I use this one online
http://etka.auto2.ru/ which I think gets redirected to http://www.vagcat.com
08-25-2007 | 10:27 AM
#38
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Aug 25, 1:34 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
08-25-2007 | 10:27 AM
#39
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Aug 25, 1:34 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
08-25-2007 | 10:27 AM
#40
Guest
Posts: n/a
Re: Why are Audi dealerships reluctant to give out part numbers?
On Aug 25, 1:34 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
> "Hooch" <hooc...@googlemail.com> wrote in message
>
> news:1187938103.224423.230700@e9g2000prf.googlegro ups.com...
>
> SNIP
>
> > Here's a case in point. I needed a power steering hose for an Audi.
> > Went to the main dealer, he looked up the part number for me, gave me
> > the price and the part number. Given the expense (GBP 135) I looked
> > around for second hand units or alternatives. Couldn't find one,
> > phoned the dealer and ordered it over the phone. He didn't have to
> > waste time looking it up again.
>
> I have talked to dealers that will fax you the diagram of the parts just to
> make sure that it is the right part. No one wants to order the wrong parts!
> lol
> Not sure if the parts numbers are on the diagram but there has to be some
> sort of identifying number.
> I think that is above and beyond what they "have" to do!
I think the "identifying number" maps to the VAG part number
elsewhere.
> I guess it depends on the dealership. 8^)
> Now if you have to order that part, they usually make you pay for it and
> maybe you can buy over the phone with a CC.
>
> If you really need the part number then isn't there a Russian site with the
> part numbers?
> Or can't you buy the ETKA software in Europe?
>
> I use this one onlinehttp://etka.auto2.ru/which I think gets redirected tohttp://www.vagcat.com
Thanks, very useful indeed!
