Audi Steven Creek Service Department puts _its profit_ over many
things including its integrity in giving you a fact based assessment
of your vehicle. Please take _extra_ caution if you get your car
service there especially when it is out of warranty.

My misfortune this passed summer 2007 was I misplaced my trust and let
them change my time belt at 60K miles. I later discovered I didn't
need it till 80K miles. I could have SAVE $2K off my service bill.
The service advisor David said it was normal wear and tear during my
visit. When I approached him afterward, he changed his story and said
it was oil on my belt. His lack of integrity was _unbearable_. I saw
this behavior at the service advisor level and management level. I met
with their service department manager and learned that this unethical
business practice is one way for them to increase their profit.

My advice to you is when they say "your car _need_ something", get a
second professional opinion before placing your trust on them
especially when your car is out of warranty.

 

xcwork@gmail.com wrote:

>Audi Steven Creek Service Department puts _its profit_ over many
>things including its integrity in giving you a fact based assessment
>of your vehicle. Please take _extra_ caution if you get your car
>service there especially when it is out of warranty.
>
>My misfortune this passed summer 2007 was I misplaced my trust and let
>them change my time belt at 60K miles. I later discovered I didn't
>need it till 80K miles. I could have SAVE $2K off my service bill.
>The service advisor David said it was normal wear and tear during my
>visit. When I approached him afterward, he changed his story and said
>it was oil on my belt. His lack of integrity was _unbearable_. I saw
>this behavior at the service advisor level and management level. I met
>with their service department manager and learned that this unethical
>business practice is one way for them to increase their profit.
>
>My advice to you is when they say "your car _need_ something", get a
>second professional opinion before placing your trust on them
>especially when your car is out of warranty.

There should be a few independent Audi repair facilities in the
immediate San Jose area to choose from. My advice would be to find one
with a solid reputation for customer service and "by the book"
maintenance strategies and build a relationship with them.

 

xcwork@gmail.com wrote:

>Audi Steven Creek Service Department puts _its profit_ over many
>things including its integrity in giving you a fact based assessment
>of your vehicle. Please take _extra_ caution if you get your car
>service there especially when it is out of warranty.
>
>My misfortune this passed summer 2007 was I misplaced my trust and let
>them change my time belt at 60K miles. I later discovered I didn't
>need it till 80K miles. I could have SAVE $2K off my service bill.
>The service advisor David said it was normal wear and tear during my
>visit. When I approached him afterward, he changed his story and said
>it was oil on my belt. His lack of integrity was _unbearable_. I saw
>this behavior at the service advisor level and management level. I met
>with their service department manager and learned that this unethical
>business practice is one way for them to increase their profit.
>
>My advice to you is when they say "your car _need_ something", get a
>second professional opinion before placing your trust on them
>especially when your car is out of warranty.

There should be a few independent Audi repair facilities in the
immediate San Jose area to choose from. My advice would be to find one
with a solid reputation for customer service and "by the book"
maintenance strategies and build a relationship with them.

 

xcwork@gmail.com wrote:

>Audi Steven Creek Service Department puts _its profit_ over many
>things including its integrity in giving you a fact based assessment
>of your vehicle. Please take _extra_ caution if you get your car
>service there especially when it is out of warranty.
>
>My misfortune this passed summer 2007 was I misplaced my trust and let
>them change my time belt at 60K miles. I later discovered I didn't
>need it till 80K miles. I could have SAVE $2K off my service bill.
>The service advisor David said it was normal wear and tear during my
>visit. When I approached him afterward, he changed his story and said
>it was oil on my belt. His lack of integrity was _unbearable_. I saw
>this behavior at the service advisor level and management level. I met
>with their service department manager and learned that this unethical
>business practice is one way for them to increase their profit.
>
>My advice to you is when they say "your car _need_ something", get a
>second professional opinion before placing your trust on them
>especially when your car is out of warranty.

There should be a few independent Audi repair facilities in the
immediate San Jose area to choose from. My advice would be to find one
with a solid reputation for customer service and "by the book"
maintenance strategies and build a relationship with them.

 

xcwork@gmail.com wrote:

>Audi Steven Creek Service Department puts _its profit_ over many
>things including its integrity in giving you a fact based assessment
>of your vehicle. Please take _extra_ caution if you get your car
>service there especially when it is out of warranty.
>
>My misfortune this passed summer 2007 was I misplaced my trust and let
>them change my time belt at 60K miles. I later discovered I didn't
>need it till 80K miles. I could have SAVE $2K off my service bill.
>The service advisor David said it was normal wear and tear during my
>visit. When I approached him afterward, he changed his story and said
>it was oil on my belt. His lack of integrity was _unbearable_. I saw
>this behavior at the service advisor level and management level. I met
>with their service department manager and learned that this unethical
>business practice is one way for them to increase their profit.
>
>My advice to you is when they say "your car _need_ something", get a
>second professional opinion before placing your trust on them
>especially when your car is out of warranty.

There should be a few independent Audi repair facilities in the
immediate San Jose area to choose from. My advice would be to find one
with a solid reputation for customer service and "by the book"
maintenance strategies and build a relationship with them.

 

Yes that service writer probably gets a commission and loves his percentage
of your extra $2000 job.

What year is your Audi and would the longer warranty on the powertrain help
you in this situation?
Did you contact the Audi customer center in the USA?

Now you might have needed the belt but I like to have proof that it is
needed.
If the belt was oily then did they change the seals or gaskets that caused
the oil problem too?

things have to make sense!
later,
dave
(One out of many daves)

<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
> The service advisor David said it was normal wear and tear during my
> visit. When I approached him afterward, he changed his story and said
> it was oil on my belt. His lack of integrity was _unbearable_. I saw
> this behavior at the service advisor level and management level. I met
> with their service department manager and learned that this unethical
> business practice is one way for them to increase their profit.
>
> My advice to you is when they say "your car _need_ something", get a
> second professional opinion before placing your trust on them
> especially when your car is out of warranty.
>

 

Yes that service writer probably gets a commission and loves his percentage
of your extra $2000 job.

What year is your Audi and would the longer warranty on the powertrain help
you in this situation?
Did you contact the Audi customer center in the USA?

Now you might have needed the belt but I like to have proof that it is
needed.
If the belt was oily then did they change the seals or gaskets that caused
the oil problem too?

things have to make sense!
later,
dave
(One out of many daves)

<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
> The service advisor David said it was normal wear and tear during my
> visit. When I approached him afterward, he changed his story and said
> it was oil on my belt. His lack of integrity was _unbearable_. I saw
> this behavior at the service advisor level and management level. I met
> with their service department manager and learned that this unethical
> business practice is one way for them to increase their profit.
>
> My advice to you is when they say "your car _need_ something", get a
> second professional opinion before placing your trust on them
> especially when your car is out of warranty.
>

 

Yes that service writer probably gets a commission and loves his percentage
of your extra $2000 job.

What year is your Audi and would the longer warranty on the powertrain help
you in this situation?
Did you contact the Audi customer center in the USA?

Now you might have needed the belt but I like to have proof that it is
needed.
If the belt was oily then did they change the seals or gaskets that caused
the oil problem too?

things have to make sense!
later,
dave
(One out of many daves)

<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
> The service advisor David said it was normal wear and tear during my
> visit. When I approached him afterward, he changed his story and said
> it was oil on my belt. His lack of integrity was _unbearable_. I saw
> this behavior at the service advisor level and management level. I met
> with their service department manager and learned that this unethical
> business practice is one way for them to increase their profit.
>
> My advice to you is when they say "your car _need_ something", get a
> second professional opinion before placing your trust on them
> especially when your car is out of warranty.
>

 

Yes that service writer probably gets a commission and loves his percentage
of your extra $2000 job.

What year is your Audi and would the longer warranty on the powertrain help
you in this situation?
Did you contact the Audi customer center in the USA?

Now you might have needed the belt but I like to have proof that it is
needed.
If the belt was oily then did they change the seals or gaskets that caused
the oil problem too?

things have to make sense!
later,
dave
(One out of many daves)

<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
> The service advisor David said it was normal wear and tear during my
> visit. When I approached him afterward, he changed his story and said
> it was oil on my belt. His lack of integrity was _unbearable_. I saw
> this behavior at the service advisor level and management level. I met
> with their service department manager and learned that this unethical
> business practice is one way for them to increase their profit.
>
> My advice to you is when they say "your car _need_ something", get a
> second professional opinion before placing your trust on them
> especially when your car is out of warranty.
>

 

On Oct 26, 11:09 pm, Madesio <em...@invalid.address> wrote:
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.

That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.