PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
10-19-2004 | 01:26 PM
#1
Guest
Posts: n/a
PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Please help? I'm getting the runaround and am about to lose it. My '02 A4
quattro's clutch suddenly went out going from 2nd to 3rd gear while going
over a large bridge during rush hour. My mileage is 20K. (No, I don't ride
the clutch nor drive like a maniac, although I do live in a very hilly area.
I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel GT,
Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a bridge
when it happened and the gears just froze up. I'd thought I'd felt a very
slight slipping of the clutch the previous day, but my husband checked and
said he didn't feel anything.
Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
was told it would be covered by warranty. Then I was told I needed a new
transmission and it would be covered by warranty, too. Then I was told that
because the interior is less than pristine (I have 4 kids and a small
catering business), they'd decided to take another look and their field rep
decided that neither it nor the clutch would be covered by warranty because
of "...negligence, though we're not saying you were negligent." They took
me back to the service area and showed me a worn clutch. I asked to see the
transmission and they said it wasn't there, that the field rep had it. Then
they said the transmission was there but "locked up" and they couldn't show
it to me. They told me it would cost $8K for a rebuilt transmission.
Upset, we called Audi customer service, who apologized, saying the dealer
had made a mistake and assuring us that the repairs would be covered under
warranty. They called me again and reiterated this and said they'd call me
at noon the next day after they'd told the service manager (he would be out
until then in meetings) to cover it. When they didn't call the next day, I
called them. The woman who'd assured me so nicely was suddenly M.I.A. and a
new rep told me that they'd changed their decision (oops!), and that the
repairs wouldn't be covered after all.
So now I'm stuck paying 8K for a rebuilt transmission, plus whatever they're
going to nail me for on a new clutch, 3 weeks of car rentals and now a new
timing device (I think he said "timing device" or "starter"? Whatever (does
it matter at this point?!), the part was added to the list and ordered
yesterday...). This car is a lease, which makes the expense doubly
upsetting. When all's said and done it will cost more than 10K on a car I
don't even own... I want to throw up.
I'd be very grateful for any comments or suggestions? I feel like I'm
getting scr!#$% royally here...
Cursichella in California
quattro's clutch suddenly went out going from 2nd to 3rd gear while going
over a large bridge during rush hour. My mileage is 20K. (No, I don't ride
the clutch nor drive like a maniac, although I do live in a very hilly area.
I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel GT,
Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a bridge
when it happened and the gears just froze up. I'd thought I'd felt a very
slight slipping of the clutch the previous day, but my husband checked and
said he didn't feel anything.
Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
was told it would be covered by warranty. Then I was told I needed a new
transmission and it would be covered by warranty, too. Then I was told that
because the interior is less than pristine (I have 4 kids and a small
catering business), they'd decided to take another look and their field rep
decided that neither it nor the clutch would be covered by warranty because
of "...negligence, though we're not saying you were negligent." They took
me back to the service area and showed me a worn clutch. I asked to see the
transmission and they said it wasn't there, that the field rep had it. Then
they said the transmission was there but "locked up" and they couldn't show
it to me. They told me it would cost $8K for a rebuilt transmission.
Upset, we called Audi customer service, who apologized, saying the dealer
had made a mistake and assuring us that the repairs would be covered under
warranty. They called me again and reiterated this and said they'd call me
at noon the next day after they'd told the service manager (he would be out
until then in meetings) to cover it. When they didn't call the next day, I
called them. The woman who'd assured me so nicely was suddenly M.I.A. and a
new rep told me that they'd changed their decision (oops!), and that the
repairs wouldn't be covered after all.
So now I'm stuck paying 8K for a rebuilt transmission, plus whatever they're
going to nail me for on a new clutch, 3 weeks of car rentals and now a new
timing device (I think he said "timing device" or "starter"? Whatever (does
it matter at this point?!), the part was added to the list and ordered
yesterday...). This car is a lease, which makes the expense doubly
upsetting. When all's said and done it will cost more than 10K on a car I
don't even own... I want to throw up.
I'd be very grateful for any comments or suggestions? I feel like I'm
getting scr!#$% royally here...
Cursichella in California
10-19-2004 | 01:59 PM
#2
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Cursichella,
I'd latch on to AoA and get them to honour their statement to you that the
whole thing would be covered under warranty - you may consider seeking the
advice of an attourney as well - and look to postings in Audiworld about how
others have dealt with AoA.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
I'd latch on to AoA and get them to honour their statement to you that the
whole thing would be covered under warranty - you may consider seeking the
advice of an attourney as well - and look to postings in Audiworld about how
others have dealt with AoA.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
10-19-2004 | 01:59 PM
#3
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Cursichella,
I'd latch on to AoA and get them to honour their statement to you that the
whole thing would be covered under warranty - you may consider seeking the
advice of an attourney as well - and look to postings in Audiworld about how
others have dealt with AoA.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
I'd latch on to AoA and get them to honour their statement to you that the
whole thing would be covered under warranty - you may consider seeking the
advice of an attourney as well - and look to postings in Audiworld about how
others have dealt with AoA.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
10-21-2004 | 01:25 AM
#4
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Sorry to hear about your car. I strongly suggest getting a lawyer and have
the dealership and field rep prove how a messy interior causes a
transmission to fail. WTF??? They can only deny warranty if they can prove
you, or something you modified, caused the damage. So when they said "we're
not saying you were negligent", then they just admitted you didn't do
anything wrong. The tranny and clutch assembly is fully encased and
underneath the car, how the hell can something from inside the car get into
it and cause it to fail.
If you're out of luck, don't let the dealership do the repairs. You can get
parts and have a mechanic do it for much cheaper than what the stealership
will charge you.
Good luck!
"venezia10" <venezia10@***.net> wrote in message
news:Eaddd.50238$hj.40453@fed1read07...
> Please help? I'm getting the runaround and am about to lose it. My '02
> A4
> quattro's clutch suddenly went out going from 2nd to 3rd gear while going
> over a large bridge during rush hour. My mileage is 20K. (No, I don't
> ride
> the clutch nor drive like a maniac, although I do live in a very hilly
> area.
> I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel
> GT,
> Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a
> bridge
> when it happened and the gears just froze up. I'd thought I'd felt a very
> slight slipping of the clutch the previous day, but my husband checked and
> said he didn't feel anything.
>
> Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
> was told it would be covered by warranty. Then I was told I needed a new
> transmission and it would be covered by warranty, too. Then I was told
> that
> because the interior is less than pristine (I have 4 kids and a small
> catering business), they'd decided to take another look and their field
> rep
> decided that neither it nor the clutch would be covered by warranty
> because
> of "...negligence, though we're not saying you were negligent." They took
> me back to the service area and showed me a worn clutch. I asked to see
> the
> transmission and they said it wasn't there, that the field rep had it.
> Then
> they said the transmission was there but "locked up" and they couldn't
> show
> it to me. They told me it would cost $8K for a rebuilt transmission.
> Upset, we called Audi customer service, who apologized, saying the dealer
> had made a mistake and assuring us that the repairs would be covered under
> warranty. They called me again and reiterated this and said they'd call
> me
> at noon the next day after they'd told the service manager (he would be
> out
> until then in meetings) to cover it. When they didn't call the next day,
> I
> called them. The woman who'd assured me so nicely was suddenly M.I.A. and
> a
> new rep told me that they'd changed their decision (oops!), and that the
> repairs wouldn't be covered after all.
>
> So now I'm stuck paying 8K for a rebuilt transmission, plus whatever
> they're
> going to nail me for on a new clutch, 3 weeks of car rentals and now a new
> timing device (I think he said "timing device" or "starter"? Whatever
> (does
> it matter at this point?!), the part was added to the list and ordered
> yesterday...). This car is a lease, which makes the expense doubly
> upsetting. When all's said and done it will cost more than 10K on a car I
> don't even own... I want to throw up.
>
> I'd be very grateful for any comments or suggestions? I feel like I'm
> getting scr!#$% royally here...
>
> Cursichella in California
>
>
the dealership and field rep prove how a messy interior causes a
transmission to fail. WTF??? They can only deny warranty if they can prove
you, or something you modified, caused the damage. So when they said "we're
not saying you were negligent", then they just admitted you didn't do
anything wrong. The tranny and clutch assembly is fully encased and
underneath the car, how the hell can something from inside the car get into
it and cause it to fail.
If you're out of luck, don't let the dealership do the repairs. You can get
parts and have a mechanic do it for much cheaper than what the stealership
will charge you.
Good luck!
"venezia10" <venezia10@***.net> wrote in message
news:Eaddd.50238$hj.40453@fed1read07...
> Please help? I'm getting the runaround and am about to lose it. My '02
> A4
> quattro's clutch suddenly went out going from 2nd to 3rd gear while going
> over a large bridge during rush hour. My mileage is 20K. (No, I don't
> ride
> the clutch nor drive like a maniac, although I do live in a very hilly
> area.
> I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel
> GT,
> Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a
> bridge
> when it happened and the gears just froze up. I'd thought I'd felt a very
> slight slipping of the clutch the previous day, but my husband checked and
> said he didn't feel anything.
>
> Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
> was told it would be covered by warranty. Then I was told I needed a new
> transmission and it would be covered by warranty, too. Then I was told
> that
> because the interior is less than pristine (I have 4 kids and a small
> catering business), they'd decided to take another look and their field
> rep
> decided that neither it nor the clutch would be covered by warranty
> because
> of "...negligence, though we're not saying you were negligent." They took
> me back to the service area and showed me a worn clutch. I asked to see
> the
> transmission and they said it wasn't there, that the field rep had it.
> Then
> they said the transmission was there but "locked up" and they couldn't
> show
> it to me. They told me it would cost $8K for a rebuilt transmission.
> Upset, we called Audi customer service, who apologized, saying the dealer
> had made a mistake and assuring us that the repairs would be covered under
> warranty. They called me again and reiterated this and said they'd call
> me
> at noon the next day after they'd told the service manager (he would be
> out
> until then in meetings) to cover it. When they didn't call the next day,
> I
> called them. The woman who'd assured me so nicely was suddenly M.I.A. and
> a
> new rep told me that they'd changed their decision (oops!), and that the
> repairs wouldn't be covered after all.
>
> So now I'm stuck paying 8K for a rebuilt transmission, plus whatever
> they're
> going to nail me for on a new clutch, 3 weeks of car rentals and now a new
> timing device (I think he said "timing device" or "starter"? Whatever
> (does
> it matter at this point?!), the part was added to the list and ordered
> yesterday...). This car is a lease, which makes the expense doubly
> upsetting. When all's said and done it will cost more than 10K on a car I
> don't even own... I want to throw up.
>
> I'd be very grateful for any comments or suggestions? I feel like I'm
> getting scr!#$% royally here...
>
> Cursichella in California
>
>
10-21-2004 | 01:25 AM
#5
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Sorry to hear about your car. I strongly suggest getting a lawyer and have
the dealership and field rep prove how a messy interior causes a
transmission to fail. WTF??? They can only deny warranty if they can prove
you, or something you modified, caused the damage. So when they said "we're
not saying you were negligent", then they just admitted you didn't do
anything wrong. The tranny and clutch assembly is fully encased and
underneath the car, how the hell can something from inside the car get into
it and cause it to fail.
If you're out of luck, don't let the dealership do the repairs. You can get
parts and have a mechanic do it for much cheaper than what the stealership
will charge you.
Good luck!
"venezia10" <venezia10@***.net> wrote in message
news:Eaddd.50238$hj.40453@fed1read07...
> Please help? I'm getting the runaround and am about to lose it. My '02
> A4
> quattro's clutch suddenly went out going from 2nd to 3rd gear while going
> over a large bridge during rush hour. My mileage is 20K. (No, I don't
> ride
> the clutch nor drive like a maniac, although I do live in a very hilly
> area.
> I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel
> GT,
> Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a
> bridge
> when it happened and the gears just froze up. I'd thought I'd felt a very
> slight slipping of the clutch the previous day, but my husband checked and
> said he didn't feel anything.
>
> Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
> was told it would be covered by warranty. Then I was told I needed a new
> transmission and it would be covered by warranty, too. Then I was told
> that
> because the interior is less than pristine (I have 4 kids and a small
> catering business), they'd decided to take another look and their field
> rep
> decided that neither it nor the clutch would be covered by warranty
> because
> of "...negligence, though we're not saying you were negligent." They took
> me back to the service area and showed me a worn clutch. I asked to see
> the
> transmission and they said it wasn't there, that the field rep had it.
> Then
> they said the transmission was there but "locked up" and they couldn't
> show
> it to me. They told me it would cost $8K for a rebuilt transmission.
> Upset, we called Audi customer service, who apologized, saying the dealer
> had made a mistake and assuring us that the repairs would be covered under
> warranty. They called me again and reiterated this and said they'd call
> me
> at noon the next day after they'd told the service manager (he would be
> out
> until then in meetings) to cover it. When they didn't call the next day,
> I
> called them. The woman who'd assured me so nicely was suddenly M.I.A. and
> a
> new rep told me that they'd changed their decision (oops!), and that the
> repairs wouldn't be covered after all.
>
> So now I'm stuck paying 8K for a rebuilt transmission, plus whatever
> they're
> going to nail me for on a new clutch, 3 weeks of car rentals and now a new
> timing device (I think he said "timing device" or "starter"? Whatever
> (does
> it matter at this point?!), the part was added to the list and ordered
> yesterday...). This car is a lease, which makes the expense doubly
> upsetting. When all's said and done it will cost more than 10K on a car I
> don't even own... I want to throw up.
>
> I'd be very grateful for any comments or suggestions? I feel like I'm
> getting scr!#$% royally here...
>
> Cursichella in California
>
>
the dealership and field rep prove how a messy interior causes a
transmission to fail. WTF??? They can only deny warranty if they can prove
you, or something you modified, caused the damage. So when they said "we're
not saying you were negligent", then they just admitted you didn't do
anything wrong. The tranny and clutch assembly is fully encased and
underneath the car, how the hell can something from inside the car get into
it and cause it to fail.
If you're out of luck, don't let the dealership do the repairs. You can get
parts and have a mechanic do it for much cheaper than what the stealership
will charge you.
Good luck!
"venezia10" <venezia10@***.net> wrote in message
news:Eaddd.50238$hj.40453@fed1read07...
> Please help? I'm getting the runaround and am about to lose it. My '02
> A4
> quattro's clutch suddenly went out going from 2nd to 3rd gear while going
> over a large bridge during rush hour. My mileage is 20K. (No, I don't
> ride
> the clutch nor drive like a maniac, although I do live in a very hilly
> area.
> I've driven manual transmissions for 25 years (VW bug, VW Golf, MG, Opel
> GT,
> Mazda RX-7, Jeep and a Dodge Stealth) with no problem.). I was on a
> bridge
> when it happened and the gears just froze up. I'd thought I'd felt a very
> slight slipping of the clutch the previous day, but my husband checked and
> said he didn't feel anything.
>
> Anyway, the car was flatbed-towed to the nearest Audi dealer. At first I
> was told it would be covered by warranty. Then I was told I needed a new
> transmission and it would be covered by warranty, too. Then I was told
> that
> because the interior is less than pristine (I have 4 kids and a small
> catering business), they'd decided to take another look and their field
> rep
> decided that neither it nor the clutch would be covered by warranty
> because
> of "...negligence, though we're not saying you were negligent." They took
> me back to the service area and showed me a worn clutch. I asked to see
> the
> transmission and they said it wasn't there, that the field rep had it.
> Then
> they said the transmission was there but "locked up" and they couldn't
> show
> it to me. They told me it would cost $8K for a rebuilt transmission.
> Upset, we called Audi customer service, who apologized, saying the dealer
> had made a mistake and assuring us that the repairs would be covered under
> warranty. They called me again and reiterated this and said they'd call
> me
> at noon the next day after they'd told the service manager (he would be
> out
> until then in meetings) to cover it. When they didn't call the next day,
> I
> called them. The woman who'd assured me so nicely was suddenly M.I.A. and
> a
> new rep told me that they'd changed their decision (oops!), and that the
> repairs wouldn't be covered after all.
>
> So now I'm stuck paying 8K for a rebuilt transmission, plus whatever
> they're
> going to nail me for on a new clutch, 3 weeks of car rentals and now a new
> timing device (I think he said "timing device" or "starter"? Whatever
> (does
> it matter at this point?!), the part was added to the list and ordered
> yesterday...). This car is a lease, which makes the expense doubly
> upsetting. When all's said and done it will cost more than 10K on a car I
> don't even own... I want to throw up.
>
> I'd be very grateful for any comments or suggestions? I feel like I'm
> getting scr!#$% royally here...
>
> Cursichella in California
>
>
10-21-2004 | 09:26 AM
#6
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Mark,
It sounds like they're saying "it's probably your 17 y.o. son dragging
Hondas down Main Street". Unless they've got proof, it sounds pretty shaky
(unless they've got some kind of onboard telemetry recording things like #
of times engine hit rev limiter, missed shift, ground gears, power shift,
etc. etc.). They'll cave, you just have to be a pitbull and sink your teeth
in and don't let go. Calling a lawyer is a good step. After the "handbook
engineering" they did to make the A4 timing belts "last longer" in the US,
AoA still has some work to do in the Customer Relations department.
I think Cursichella might be stuck with dealer service if they are only
leasing the car - after this is all sorted out, they should change
dealerships.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"Mark1.8T" <mark1.8t@canada.ca> wrote in message
news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> Sorry to hear about your car. I strongly suggest getting a lawyer and
have
> the dealership and field rep prove how a messy interior causes a
> transmission to fail. WTF??? They can only deny warranty if they can
prove
> you, or something you modified, caused the damage. So when they said
"we're
> not saying you were negligent", then they just admitted you didn't do
> anything wrong. The tranny and clutch assembly is fully encased and
> underneath the car, how the hell can something from inside the car get
into
> it and cause it to fail.
>
> If you're out of luck, don't let the dealership do the repairs. You can
get
> parts and have a mechanic do it for much cheaper than what the stealership
> will charge you.
It sounds like they're saying "it's probably your 17 y.o. son dragging
Hondas down Main Street". Unless they've got proof, it sounds pretty shaky
(unless they've got some kind of onboard telemetry recording things like #
of times engine hit rev limiter, missed shift, ground gears, power shift,
etc. etc.). They'll cave, you just have to be a pitbull and sink your teeth
in and don't let go. Calling a lawyer is a good step. After the "handbook
engineering" they did to make the A4 timing belts "last longer" in the US,
AoA still has some work to do in the Customer Relations department.
I think Cursichella might be stuck with dealer service if they are only
leasing the car - after this is all sorted out, they should change
dealerships.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"Mark1.8T" <mark1.8t@canada.ca> wrote in message
news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> Sorry to hear about your car. I strongly suggest getting a lawyer and
have
> the dealership and field rep prove how a messy interior causes a
> transmission to fail. WTF??? They can only deny warranty if they can
prove
> you, or something you modified, caused the damage. So when they said
"we're
> not saying you were negligent", then they just admitted you didn't do
> anything wrong. The tranny and clutch assembly is fully encased and
> underneath the car, how the hell can something from inside the car get
into
> it and cause it to fail.
>
> If you're out of luck, don't let the dealership do the repairs. You can
get
> parts and have a mechanic do it for much cheaper than what the stealership
> will charge you.
10-21-2004 | 09:26 AM
#7
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Mark,
It sounds like they're saying "it's probably your 17 y.o. son dragging
Hondas down Main Street". Unless they've got proof, it sounds pretty shaky
(unless they've got some kind of onboard telemetry recording things like #
of times engine hit rev limiter, missed shift, ground gears, power shift,
etc. etc.). They'll cave, you just have to be a pitbull and sink your teeth
in and don't let go. Calling a lawyer is a good step. After the "handbook
engineering" they did to make the A4 timing belts "last longer" in the US,
AoA still has some work to do in the Customer Relations department.
I think Cursichella might be stuck with dealer service if they are only
leasing the car - after this is all sorted out, they should change
dealerships.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"Mark1.8T" <mark1.8t@canada.ca> wrote in message
news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> Sorry to hear about your car. I strongly suggest getting a lawyer and
have
> the dealership and field rep prove how a messy interior causes a
> transmission to fail. WTF??? They can only deny warranty if they can
prove
> you, or something you modified, caused the damage. So when they said
"we're
> not saying you were negligent", then they just admitted you didn't do
> anything wrong. The tranny and clutch assembly is fully encased and
> underneath the car, how the hell can something from inside the car get
into
> it and cause it to fail.
>
> If you're out of luck, don't let the dealership do the repairs. You can
get
> parts and have a mechanic do it for much cheaper than what the stealership
> will charge you.
It sounds like they're saying "it's probably your 17 y.o. son dragging
Hondas down Main Street". Unless they've got proof, it sounds pretty shaky
(unless they've got some kind of onboard telemetry recording things like #
of times engine hit rev limiter, missed shift, ground gears, power shift,
etc. etc.). They'll cave, you just have to be a pitbull and sink your teeth
in and don't let go. Calling a lawyer is a good step. After the "handbook
engineering" they did to make the A4 timing belts "last longer" in the US,
AoA still has some work to do in the Customer Relations department.
I think Cursichella might be stuck with dealer service if they are only
leasing the car - after this is all sorted out, they should change
dealerships.
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"Mark1.8T" <mark1.8t@canada.ca> wrote in message
news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> Sorry to hear about your car. I strongly suggest getting a lawyer and
have
> the dealership and field rep prove how a messy interior causes a
> transmission to fail. WTF??? They can only deny warranty if they can
prove
> you, or something you modified, caused the damage. So when they said
"we're
> not saying you were negligent", then they just admitted you didn't do
> anything wrong. The tranny and clutch assembly is fully encased and
> underneath the car, how the hell can something from inside the car get
into
> it and cause it to fail.
>
> If you're out of luck, don't let the dealership do the repairs. You can
get
> parts and have a mechanic do it for much cheaper than what the stealership
> will charge you.
10-24-2004 | 07:42 AM
#8
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Hi Steve and Mark,
Right. Guess it may void the warranty (as if the warranty has done me any
good)? Anyway, I do appreciate all of your input. Thanks for your
messages. An update...the dealer has repaired it (the Mercedes guy, see
below, told me to have it repaired there as they were to give me a minor
break) and I'm supposed to pick it up Monday. The price came down by 1K,
though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
ready two weeks ago. They kept calling and saying "probably tomorrow".
They were ordering one part at a time?! Should I do the same and let them
wait while I ponder picking it up for a few weeks? (I'll withdraw the money
to pay them with at their dealer-speed...one dollar a day???) OK, I'll
definitely look for a good attorney and put off paying/picking up until I
have that in place. Should I be seeking one that specializes in the Lemon
Law or auto repair/warranty issues? Does this seem like a Lemon Law item or
service-scam type of issue? Who does one go after? This particular dealer
or all of Audi??? Would this be a chain of custody issue? Like maybe they
messed with the transmission sometime between the tow-in and my first
visit?? Ugh...I hate dealing with stuff like this...
Some further explanations/answers...I guess they reason that if a woman's
car interior is such a disaster (not very ladylike...), it's a safe bet that
her driving style must be a disaster, too? I couldn't take it to my
original dealer because this one said all the info on their findings was now
in the database so any dealer would deal with it the same way they were. A
family friend who's a former Mercedes dealer, still a Master Mechanic (one
of two Platinums??) went to the dealer on my behalf. The best he could
manage was to get them to split the cost of the rental car (no big deal but
it is at least something...). He also has them on tape admitting they'd
initially said it would all be covered. (I also have their initial quote of
1 cent estimate.) He got them to agree to speak to their field rep and see
if he'd consider splitting the cost of the repair (when he comes to town),
though it seems unlikely they'd do anything for me once I've paid for it.
(Of course, this "rep" never did go out of town, but now I've learned "he
was recently hospitalized...".) Of course, I've asked for his name and was
told he didn't know it but (with some enthusiasm said...) he would get it
for me. Same answer when I asked for the name of the field rep that
initially decided I was the culprit. Oi...for a redhead, I must look REALLY
blonde! I'm certainly feeling like one! (With apologies to any blondes out
there...)
Thank you so much for your suggestions. It helps me a lot just knowing I
have some moral support out there.
----- Original Message -----
From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
Newsgroups: alt.autos.audi
Sent: 21 October, 2004 07:26 AM
Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
Right. Guess it may void the warranty (as if the warranty has done me any
good)? Anyway, I do appreciate all of your input. Thanks for your
messages. An update...the dealer has repaired it (the Mercedes guy, see
below, told me to have it repaired there as they were to give me a minor
break) and I'm supposed to pick it up Monday. The price came down by 1K,
though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
ready two weeks ago. They kept calling and saying "probably tomorrow".
They were ordering one part at a time?! Should I do the same and let them
wait while I ponder picking it up for a few weeks? (I'll withdraw the money
to pay them with at their dealer-speed...one dollar a day???) OK, I'll
definitely look for a good attorney and put off paying/picking up until I
have that in place. Should I be seeking one that specializes in the Lemon
Law or auto repair/warranty issues? Does this seem like a Lemon Law item or
service-scam type of issue? Who does one go after? This particular dealer
or all of Audi??? Would this be a chain of custody issue? Like maybe they
messed with the transmission sometime between the tow-in and my first
visit?? Ugh...I hate dealing with stuff like this...
Some further explanations/answers...I guess they reason that if a woman's
car interior is such a disaster (not very ladylike...), it's a safe bet that
her driving style must be a disaster, too? I couldn't take it to my
original dealer because this one said all the info on their findings was now
in the database so any dealer would deal with it the same way they were. A
family friend who's a former Mercedes dealer, still a Master Mechanic (one
of two Platinums??) went to the dealer on my behalf. The best he could
manage was to get them to split the cost of the rental car (no big deal but
it is at least something...). He also has them on tape admitting they'd
initially said it would all be covered. (I also have their initial quote of
1 cent estimate.) He got them to agree to speak to their field rep and see
if he'd consider splitting the cost of the repair (when he comes to town),
though it seems unlikely they'd do anything for me once I've paid for it.
(Of course, this "rep" never did go out of town, but now I've learned "he
was recently hospitalized...".) Of course, I've asked for his name and was
told he didn't know it but (with some enthusiasm said...) he would get it
for me. Same answer when I asked for the name of the field rep that
initially decided I was the culprit. Oi...for a redhead, I must look REALLY
blonde! I'm certainly feeling like one! (With apologies to any blondes out
there...)
Thank you so much for your suggestions. It helps me a lot just knowing I
have some moral support out there.
----- Original Message -----
From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
Newsgroups: alt.autos.audi
Sent: 21 October, 2004 07:26 AM
Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
10-24-2004 | 07:42 AM
#9
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Hi Steve and Mark,
Right. Guess it may void the warranty (as if the warranty has done me any
good)? Anyway, I do appreciate all of your input. Thanks for your
messages. An update...the dealer has repaired it (the Mercedes guy, see
below, told me to have it repaired there as they were to give me a minor
break) and I'm supposed to pick it up Monday. The price came down by 1K,
though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
ready two weeks ago. They kept calling and saying "probably tomorrow".
They were ordering one part at a time?! Should I do the same and let them
wait while I ponder picking it up for a few weeks? (I'll withdraw the money
to pay them with at their dealer-speed...one dollar a day???) OK, I'll
definitely look for a good attorney and put off paying/picking up until I
have that in place. Should I be seeking one that specializes in the Lemon
Law or auto repair/warranty issues? Does this seem like a Lemon Law item or
service-scam type of issue? Who does one go after? This particular dealer
or all of Audi??? Would this be a chain of custody issue? Like maybe they
messed with the transmission sometime between the tow-in and my first
visit?? Ugh...I hate dealing with stuff like this...
Some further explanations/answers...I guess they reason that if a woman's
car interior is such a disaster (not very ladylike...), it's a safe bet that
her driving style must be a disaster, too? I couldn't take it to my
original dealer because this one said all the info on their findings was now
in the database so any dealer would deal with it the same way they were. A
family friend who's a former Mercedes dealer, still a Master Mechanic (one
of two Platinums??) went to the dealer on my behalf. The best he could
manage was to get them to split the cost of the rental car (no big deal but
it is at least something...). He also has them on tape admitting they'd
initially said it would all be covered. (I also have their initial quote of
1 cent estimate.) He got them to agree to speak to their field rep and see
if he'd consider splitting the cost of the repair (when he comes to town),
though it seems unlikely they'd do anything for me once I've paid for it.
(Of course, this "rep" never did go out of town, but now I've learned "he
was recently hospitalized...".) Of course, I've asked for his name and was
told he didn't know it but (with some enthusiasm said...) he would get it
for me. Same answer when I asked for the name of the field rep that
initially decided I was the culprit. Oi...for a redhead, I must look REALLY
blonde! I'm certainly feeling like one! (With apologies to any blondes out
there...)
Thank you so much for your suggestions. It helps me a lot just knowing I
have some moral support out there.
----- Original Message -----
From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
Newsgroups: alt.autos.audi
Sent: 21 October, 2004 07:26 AM
Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
Right. Guess it may void the warranty (as if the warranty has done me any
good)? Anyway, I do appreciate all of your input. Thanks for your
messages. An update...the dealer has repaired it (the Mercedes guy, see
below, told me to have it repaired there as they were to give me a minor
break) and I'm supposed to pick it up Monday. The price came down by 1K,
though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
ready two weeks ago. They kept calling and saying "probably tomorrow".
They were ordering one part at a time?! Should I do the same and let them
wait while I ponder picking it up for a few weeks? (I'll withdraw the money
to pay them with at their dealer-speed...one dollar a day???) OK, I'll
definitely look for a good attorney and put off paying/picking up until I
have that in place. Should I be seeking one that specializes in the Lemon
Law or auto repair/warranty issues? Does this seem like a Lemon Law item or
service-scam type of issue? Who does one go after? This particular dealer
or all of Audi??? Would this be a chain of custody issue? Like maybe they
messed with the transmission sometime between the tow-in and my first
visit?? Ugh...I hate dealing with stuff like this...
Some further explanations/answers...I guess they reason that if a woman's
car interior is such a disaster (not very ladylike...), it's a safe bet that
her driving style must be a disaster, too? I couldn't take it to my
original dealer because this one said all the info on their findings was now
in the database so any dealer would deal with it the same way they were. A
family friend who's a former Mercedes dealer, still a Master Mechanic (one
of two Platinums??) went to the dealer on my behalf. The best he could
manage was to get them to split the cost of the rental car (no big deal but
it is at least something...). He also has them on tape admitting they'd
initially said it would all be covered. (I also have their initial quote of
1 cent estimate.) He got them to agree to speak to their field rep and see
if he'd consider splitting the cost of the repair (when he comes to town),
though it seems unlikely they'd do anything for me once I've paid for it.
(Of course, this "rep" never did go out of town, but now I've learned "he
was recently hospitalized...".) Of course, I've asked for his name and was
told he didn't know it but (with some enthusiasm said...) he would get it
for me. Same answer when I asked for the name of the field rep that
initially decided I was the culprit. Oi...for a redhead, I must look REALLY
blonde! I'm certainly feeling like one! (With apologies to any blondes out
there...)
Thank you so much for your suggestions. It helps me a lot just knowing I
have some moral support out there.
----- Original Message -----
From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
Newsgroups: alt.autos.audi
Sent: 21 October, 2004 07:26 AM
Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> Mark,
> It sounds like they're saying "it's probably your 17 y.o. son dragging
> Hondas down Main Street". Unless they've got proof, it sounds pretty
shaky
> (unless they've got some kind of onboard telemetry recording things like #
> of times engine hit rev limiter, missed shift, ground gears, power shift,
> etc. etc.). They'll cave, you just have to be a pitbull and sink your
teeth
> in and don't let go. Calling a lawyer is a good step. After the
"handbook
> engineering" they did to make the A4 timing belts "last longer" in the US,
> AoA still has some work to do in the Customer Relations department.
> I think Cursichella might be stuck with dealer service if they are only
> leasing the car - after this is all sorted out, they should change
> dealerships.
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > Sorry to hear about your car. I strongly suggest getting a lawyer and
> have
> > the dealership and field rep prove how a messy interior causes a
> > transmission to fail. WTF??? They can only deny warranty if they can
> prove
> > you, or something you modified, caused the damage. So when they said
> "we're
> > not saying you were negligent", then they just admitted you didn't do
> > anything wrong. The tranny and clutch assembly is fully encased and
> > underneath the car, how the hell can something from inside the car get
> into
> > it and cause it to fail.
> >
> > If you're out of luck, don't let the dealership do the repairs. You can
> get
> > parts and have a mechanic do it for much cheaper than what the
stealership
> > will charge you.
>
>
02-15-2005 | 03:22 PM
#10
Guest
Posts: n/a
Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K mi?
Four months later the problem has been somewhat resolved. My attorney hired
a automotive crash specialist who inspected the car and took a million
photographs. Apparently, my clutch was faulty and it literally exploded.
The seals were intact on my transmission so it looks as if the dealer never
even looked at it. Either the clutch did something to damage the
transmission or the dealer was just looking to ream me. Anyway, last week I
got my car back at no charge, the dealer has agreed to pay my attorney's
fees and the rental car bill. They can take it up with AoA. Perhaps
they'll have better luck with them than I do.
Thanks for all of your input. It helped me to keep my sanity during this
nightmare.
cursichella
"venezia10" <venezia10@***.net> wrote in message
news:2eNed.61755$hj.50263@fed1read07...
> Hi Steve and Mark,
>
> Right. Guess it may void the warranty (as if the warranty has done me any
> good)? Anyway, I do appreciate all of your input. Thanks for your
> messages. An update...the dealer has repaired it (the Mercedes guy, see
> below, told me to have it repaired there as they were to give me a minor
> break) and I'm supposed to pick it up Monday. The price came down by 1K,
> though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
> ready two weeks ago. They kept calling and saying "probably tomorrow".
> They were ordering one part at a time?! Should I do the same and let them
> wait while I ponder picking it up for a few weeks? (I'll withdraw the
money
> to pay them with at their dealer-speed...one dollar a day???) OK, I'll
> definitely look for a good attorney and put off paying/picking up until I
> have that in place. Should I be seeking one that specializes in the Lemon
> Law or auto repair/warranty issues? Does this seem like a Lemon Law item
or
> service-scam type of issue? Who does one go after? This particular
dealer
> or all of Audi??? Would this be a chain of custody issue? Like maybe
they
> messed with the transmission sometime between the tow-in and my first
> visit?? Ugh...I hate dealing with stuff like this...
>
> Some further explanations/answers...I guess they reason that if a woman's
> car interior is such a disaster (not very ladylike...), it's a safe bet
that
> her driving style must be a disaster, too? I couldn't take it to my
> original dealer because this one said all the info on their findings was
now
> in the database so any dealer would deal with it the same way they were.
A
> family friend who's a former Mercedes dealer, still a Master Mechanic (one
> of two Platinums??) went to the dealer on my behalf. The best he could
> manage was to get them to split the cost of the rental car (no big deal
but
> it is at least something...). He also has them on tape admitting they'd
> initially said it would all be covered. (I also have their initial quote
of
> 1 cent estimate.) He got them to agree to speak to their field rep and
see
> if he'd consider splitting the cost of the repair (when he comes to town),
> though it seems unlikely they'd do anything for me once I've paid for it.
> (Of course, this "rep" never did go out of town, but now I've learned "he
> was recently hospitalized...".) Of course, I've asked for his name and
was
> told he didn't know it but (with some enthusiasm said...) he would get it
> for me. Same answer when I asked for the name of the field rep that
> initially decided I was the culprit. Oi...for a redhead, I must look
REALLY
> blonde! I'm certainly feeling like one! (With apologies to any blondes
out
> there...)
>
> Thank you so much for your suggestions. It helps me a lot just knowing I
> have some moral support out there.
>
> ----- Original Message -----
> From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
> Newsgroups: alt.autos.audi
> Sent: 21 October, 2004 07:26 AM
> Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K
mi?
>
>
> > Mark,
> > It sounds like they're saying "it's probably your 17 y.o. son dragging
> > Hondas down Main Street". Unless they've got proof, it sounds pretty
> shaky
> > (unless they've got some kind of onboard telemetry recording things like
#
> > of times engine hit rev limiter, missed shift, ground gears, power
shift,
> > etc. etc.). They'll cave, you just have to be a pitbull and sink your
> teeth
> > in and don't let go. Calling a lawyer is a good step. After the
> "handbook
> > engineering" they did to make the A4 timing belts "last longer" in the
US,
> > AoA still has some work to do in the Customer Relations department.
> > I think Cursichella might be stuck with dealer service if they are only
> > leasing the car - after this is all sorted out, they should change
> > dealerships.
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> >
> > "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> > news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > > Sorry to hear about your car. I strongly suggest getting a lawyer and
> > have
> > > the dealership and field rep prove how a messy interior causes a
> > > transmission to fail. WTF??? They can only deny warranty if they can
> > prove
> > > you, or something you modified, caused the damage. So when they said
> > "we're
> > > not saying you were negligent", then they just admitted you didn't do
> > > anything wrong. The tranny and clutch assembly is fully encased and
> > > underneath the car, how the hell can something from inside the car get
> > into
> > > it and cause it to fail.
> > >
> > > If you're out of luck, don't let the dealership do the repairs. You
can
> > get
> > > parts and have a mechanic do it for much cheaper than what the
> stealership
> > > will charge you.
> >
> >
> "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
> news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> > Mark,
> > It sounds like they're saying "it's probably your 17 y.o. son dragging
> > Hondas down Main Street". Unless they've got proof, it sounds pretty
> shaky
> > (unless they've got some kind of onboard telemetry recording things like
#
> > of times engine hit rev limiter, missed shift, ground gears, power
shift,
> > etc. etc.). They'll cave, you just have to be a pitbull and sink your
> teeth
> > in and don't let go. Calling a lawyer is a good step. After the
> "handbook
> > engineering" they did to make the A4 timing belts "last longer" in the
US,
> > AoA still has some work to do in the Customer Relations department.
> > I think Cursichella might be stuck with dealer service if they are only
> > leasing the car - after this is all sorted out, they should change
> > dealerships.
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> >
> > "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> > news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > > Sorry to hear about your car. I strongly suggest getting a lawyer and
> > have
> > > the dealership and field rep prove how a messy interior causes a
> > > transmission to fail. WTF??? They can only deny warranty if they can
> > prove
> > > you, or something you modified, caused the damage. So when they said
> > "we're
> > > not saying you were negligent", then they just admitted you didn't do
> > > anything wrong. The tranny and clutch assembly is fully encased and
> > > underneath the car, how the hell can something from inside the car get
> > into
> > > it and cause it to fail.
> > >
> > > If you're out of luck, don't let the dealership do the repairs. You
can
> > get
> > > parts and have a mechanic do it for much cheaper than what the
> stealership
> > > will charge you.
> >
> >
>
>
a automotive crash specialist who inspected the car and took a million
photographs. Apparently, my clutch was faulty and it literally exploded.
The seals were intact on my transmission so it looks as if the dealer never
even looked at it. Either the clutch did something to damage the
transmission or the dealer was just looking to ream me. Anyway, last week I
got my car back at no charge, the dealer has agreed to pay my attorney's
fees and the rental car bill. They can take it up with AoA. Perhaps
they'll have better luck with them than I do.
Thanks for all of your input. It helped me to keep my sanity during this
nightmare.
cursichella
"venezia10" <venezia10@***.net> wrote in message
news:2eNed.61755$hj.50263@fed1read07...
> Hi Steve and Mark,
>
> Right. Guess it may void the warranty (as if the warranty has done me any
> good)? Anyway, I do appreciate all of your input. Thanks for your
> messages. An update...the dealer has repaired it (the Mercedes guy, see
> below, told me to have it repaired there as they were to give me a minor
> break) and I'm supposed to pick it up Monday. The price came down by 1K,
> though I'm less than ecstatic with a 7K+ bill. Initially, it was to be
> ready two weeks ago. They kept calling and saying "probably tomorrow".
> They were ordering one part at a time?! Should I do the same and let them
> wait while I ponder picking it up for a few weeks? (I'll withdraw the
money
> to pay them with at their dealer-speed...one dollar a day???) OK, I'll
> definitely look for a good attorney and put off paying/picking up until I
> have that in place. Should I be seeking one that specializes in the Lemon
> Law or auto repair/warranty issues? Does this seem like a Lemon Law item
or
> service-scam type of issue? Who does one go after? This particular
dealer
> or all of Audi??? Would this be a chain of custody issue? Like maybe
they
> messed with the transmission sometime between the tow-in and my first
> visit?? Ugh...I hate dealing with stuff like this...
>
> Some further explanations/answers...I guess they reason that if a woman's
> car interior is such a disaster (not very ladylike...), it's a safe bet
that
> her driving style must be a disaster, too? I couldn't take it to my
> original dealer because this one said all the info on their findings was
now
> in the database so any dealer would deal with it the same way they were.
A
> family friend who's a former Mercedes dealer, still a Master Mechanic (one
> of two Platinums??) went to the dealer on my behalf. The best he could
> manage was to get them to split the cost of the rental car (no big deal
but
> it is at least something...). He also has them on tape admitting they'd
> initially said it would all be covered. (I also have their initial quote
of
> 1 cent estimate.) He got them to agree to speak to their field rep and
see
> if he'd consider splitting the cost of the repair (when he comes to town),
> though it seems unlikely they'd do anything for me once I've paid for it.
> (Of course, this "rep" never did go out of town, but now I've learned "he
> was recently hospitalized...".) Of course, I've asked for his name and
was
> told he didn't know it but (with some enthusiasm said...) he would get it
> for me. Same answer when I asked for the name of the field rep that
> initially decided I was the culprit. Oi...for a redhead, I must look
REALLY
> blonde! I'm certainly feeling like one! (With apologies to any blondes
out
> there...)
>
> Thank you so much for your suggestions. It helps me a lot just knowing I
> have some moral support out there.
>
> ----- Original Message -----
> From: "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca>
> Newsgroups: alt.autos.audi
> Sent: 21 October, 2004 07:26 AM
> Subject: Re: PLS HELP 2002 A4 Quattro 1.8 Turbo needs clutch/tranny 20K
mi?
>
>
> > Mark,
> > It sounds like they're saying "it's probably your 17 y.o. son dragging
> > Hondas down Main Street". Unless they've got proof, it sounds pretty
> shaky
> > (unless they've got some kind of onboard telemetry recording things like
#
> > of times engine hit rev limiter, missed shift, ground gears, power
shift,
> > etc. etc.). They'll cave, you just have to be a pitbull and sink your
> teeth
> > in and don't let go. Calling a lawyer is a good step. After the
> "handbook
> > engineering" they did to make the A4 timing belts "last longer" in the
US,
> > AoA still has some work to do in the Customer Relations department.
> > I think Cursichella might be stuck with dealer service if they are only
> > leasing the car - after this is all sorted out, they should change
> > dealerships.
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> >
> > "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> > news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > > Sorry to hear about your car. I strongly suggest getting a lawyer and
> > have
> > > the dealership and field rep prove how a messy interior causes a
> > > transmission to fail. WTF??? They can only deny warranty if they can
> > prove
> > > you, or something you modified, caused the damage. So when they said
> > "we're
> > > not saying you were negligent", then they just admitted you didn't do
> > > anything wrong. The tranny and clutch assembly is fully encased and
> > > underneath the car, how the hell can something from inside the car get
> > into
> > > it and cause it to fail.
> > >
> > > If you're out of luck, don't let the dealership do the repairs. You
can
> > get
> > > parts and have a mechanic do it for much cheaper than what the
> stealership
> > > will charge you.
> >
> >
> "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
> news:cMPdd.54724$JG5.817983@news20.bellglobal.com. ..
> > Mark,
> > It sounds like they're saying "it's probably your 17 y.o. son dragging
> > Hondas down Main Street". Unless they've got proof, it sounds pretty
> shaky
> > (unless they've got some kind of onboard telemetry recording things like
#
> > of times engine hit rev limiter, missed shift, ground gears, power
shift,
> > etc. etc.). They'll cave, you just have to be a pitbull and sink your
> teeth
> > in and don't let go. Calling a lawyer is a good step. After the
> "handbook
> > engineering" they did to make the A4 timing belts "last longer" in the
US,
> > AoA still has some work to do in the Customer Relations department.
> > I think Cursichella might be stuck with dealer service if they are only
> > leasing the car - after this is all sorted out, they should change
> > dealerships.
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> >
> > "Mark1.8T" <mark1.8t@canada.ca> wrote in message
> > news:qDIdd.54493$JG5.786646@news20.bellglobal.com. ..
> > > Sorry to hear about your car. I strongly suggest getting a lawyer and
> > have
> > > the dealership and field rep prove how a messy interior causes a
> > > transmission to fail. WTF??? They can only deny warranty if they can
> > prove
> > > you, or something you modified, caused the damage. So when they said
> > "we're
> > > not saying you were negligent", then they just admitted you didn't do
> > > anything wrong. The tranny and clutch assembly is fully encased and
> > > underneath the car, how the hell can something from inside the car get
> > into
> > > it and cause it to fail.
> > >
> > > If you're out of luck, don't let the dealership do the repairs. You
can
> > get
> > > parts and have a mechanic do it for much cheaper than what the
> stealership
> > > will charge you.
> >
> >
>
>
