Hi All,

I was wondering if anyone has had similar issues with their A6's:

1.) Rough cold idle - Dealer claims service bulletin advises customers to
use lower octane (87) gas to solve the issue. Dealer refused to provide copy
of the bulletin. This makes no sense to me as higher octane gas is required
in the owner's manual, and has a lower flash point, should burn easier ???

2.) Loose driver's seat - dealer claims this is a known issue that Audi
refuses to repair - Again this makes no sense to me on a brand new $45K car
???

3.) Dealer made me pay a premium to use synthetic oil, and claims Audi does
not require synthetic in A6 2.7 TS - this is odd as a turbo charged engine
usually benefits from synthetic.???

I bought the car from this dealer, who is the only audi dealer in a few
hundred miles, so I cannot confirm what they communicated to me.

 

Cynthia L Shelley wrote:
> Hi All,
>
> I was wondering if anyone has had similar issues with their A6's:
>
> 1.) Rough cold idle - Dealer claims service bulletin advises
customers to
> use lower octane (87) gas to solve the issue. Dealer refused to
provide copy
> of the bulletin. This makes no sense to me as higher octane gas is
required
> in the owner's manual, and has a lower flash point, should burn
easier ???
>
> 2.) Loose driver's seat - dealer claims this is a known issue that
Audi
> refuses to repair - Again this makes no sense to me on a brand new
$45K car
> ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims
Audi does
> not require synthetic in A6 2.7 TS - this is odd as a turbo charged
engine
> usually benefits from synthetic.???
>
> I bought the car from this dealer, who is the only audi dealer in a
few
> hundred miles, so I cannot confirm what they communicated to me.

Cynthia, you're not alone. I was just researching today to see if
anyone else had faced the same type of treatment by this company. I
was told that because I didn't have proof of my 40K mile checkup that
they wouldn't pay for a factory defect where the oil pressure light
goes on erroneously and the engine sounds horrible. The idle grew
louder and clunkier as time went on. The condition of the engine
deteriorated quickly.

There were five others that very same day reporting the very same
problem. The representative tells me that Audi had sent out a mailing
informing all customers of the defect and that Audi would pay for the
repair if each service record could be provided. I'm missing one out
of four and they say it's going to be 500 (300 quoted origionally to
tear the engine apart to start, jumped to 'around 500 bucks' once I
started pushing back on the rest of the bill), to fix the problem they
say it will run at least 1500 dollars. So that's two grand for a
factory defect on, as you pointed out, a very expensive car to begin
with.

My fiancee owns the car, and I've been driving her to and from work
each day in my car. After three years of dealing with Audi, we're both
sick of getting screwed each time we bring it in there. One time she
brought it in for the 20K mile tuneup and they just put on new tires
without asking her. Said that the inspection would require them. When
I act on her behalf they don't even try that sort of trick, but I'm
getting nowhere so far in terms of getting Audi to fix what's wrong
with it now.

Once it's fixed, however it happens, we're planning on selling it. The
way they run their business is unfortunate. They can do it because the
high-end market is assumed to care less about splurging on their toys,
so a grand here and there for upkeep isn't that much of a big deal.
For those of us who can't throw the dough around like that it's a
struggle.

I feel the case could have merit for a class action lawsuit. I'm going
to post this elsewhere and see who else is out there with the same
issues. Whether we all have to bite the bullet and pay now or not,
Audi is extorting money here. We purchase the product at a high price
so that these types of things don't happen.

 

Cynthia L Shelley wrote:
> Hi All,
>
> I was wondering if anyone has had similar issues with their A6's:
>
> 1.) Rough cold idle - Dealer claims service bulletin advises
customers to
> use lower octane (87) gas to solve the issue. Dealer refused to
provide copy
> of the bulletin. This makes no sense to me as higher octane gas is
required
> in the owner's manual, and has a lower flash point, should burn
easier ???
>
> 2.) Loose driver's seat - dealer claims this is a known issue that
Audi
> refuses to repair - Again this makes no sense to me on a brand new
$45K car
> ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims
Audi does
> not require synthetic in A6 2.7 TS - this is odd as a turbo charged
engine
> usually benefits from synthetic.???
>
> I bought the car from this dealer, who is the only audi dealer in a
few
> hundred miles, so I cannot confirm what they communicated to me.

Cynthia, you're not alone. I was just researching today to see if
anyone else had faced the same type of treatment by this company. I
was told that because I didn't have proof of my 40K mile checkup that
they wouldn't pay for a factory defect where the oil pressure light
goes on erroneously and the engine sounds horrible. The idle grew
louder and clunkier as time went on. The condition of the engine
deteriorated quickly.

There were five others that very same day reporting the very same
problem. The representative tells me that Audi had sent out a mailing
informing all customers of the defect and that Audi would pay for the
repair if each service record could be provided. I'm missing one out
of four and they say it's going to be 500 (300 quoted origionally to
tear the engine apart to start, jumped to 'around 500 bucks' once I
started pushing back on the rest of the bill), to fix the problem they
say it will run at least 1500 dollars. So that's two grand for a
factory defect on, as you pointed out, a very expensive car to begin
with.

My fiancee owns the car, and I've been driving her to and from work
each day in my car. After three years of dealing with Audi, we're both
sick of getting screwed each time we bring it in there. One time she
brought it in for the 20K mile tuneup and they just put on new tires
without asking her. Said that the inspection would require them. When
I act on her behalf they don't even try that sort of trick, but I'm
getting nowhere so far in terms of getting Audi to fix what's wrong
with it now.

Once it's fixed, however it happens, we're planning on selling it. The
way they run their business is unfortunate. They can do it because the
high-end market is assumed to care less about splurging on their toys,
so a grand here and there for upkeep isn't that much of a big deal.
For those of us who can't throw the dough around like that it's a
struggle.

I feel the case could have merit for a class action lawsuit. I'm going
to post this elsewhere and see who else is out there with the same
issues. Whether we all have to bite the bullet and pay now or not,
Audi is extorting money here. We purchase the product at a high price
so that these types of things don't happen.

 

Cynthia L Shelley wrote:
> Hi All,
>
> I was wondering if anyone has had similar issues with their A6's:
>
> 1.) Rough cold idle - Dealer claims service bulletin advises
customers to
> use lower octane (87) gas to solve the issue. Dealer refused to
provide copy
> of the bulletin. This makes no sense to me as higher octane gas is
required
> in the owner's manual, and has a lower flash point, should burn
easier ???
>
> 2.) Loose driver's seat - dealer claims this is a known issue that
Audi
> refuses to repair - Again this makes no sense to me on a brand new
$45K car
> ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims
Audi does
> not require synthetic in A6 2.7 TS - this is odd as a turbo charged
engine
> usually benefits from synthetic.???
>
> I bought the car from this dealer, who is the only audi dealer in a
few
> hundred miles, so I cannot confirm what they communicated to me.

Cynthia, you're not alone. I was just researching today to see if
anyone else had faced the same type of treatment by this company. I
was told that because I didn't have proof of my 40K mile checkup that
they wouldn't pay for a factory defect where the oil pressure light
goes on erroneously and the engine sounds horrible. The idle grew
louder and clunkier as time went on. The condition of the engine
deteriorated quickly.

There were five others that very same day reporting the very same
problem. The representative tells me that Audi had sent out a mailing
informing all customers of the defect and that Audi would pay for the
repair if each service record could be provided. I'm missing one out
of four and they say it's going to be 500 (300 quoted origionally to
tear the engine apart to start, jumped to 'around 500 bucks' once I
started pushing back on the rest of the bill), to fix the problem they
say it will run at least 1500 dollars. So that's two grand for a
factory defect on, as you pointed out, a very expensive car to begin
with.

My fiancee owns the car, and I've been driving her to and from work
each day in my car. After three years of dealing with Audi, we're both
sick of getting screwed each time we bring it in there. One time she
brought it in for the 20K mile tuneup and they just put on new tires
without asking her. Said that the inspection would require them. When
I act on her behalf they don't even try that sort of trick, but I'm
getting nowhere so far in terms of getting Audi to fix what's wrong
with it now.

Once it's fixed, however it happens, we're planning on selling it. The
way they run their business is unfortunate. They can do it because the
high-end market is assumed to care less about splurging on their toys,
so a grand here and there for upkeep isn't that much of a big deal.
For those of us who can't throw the dough around like that it's a
struggle.

I feel the case could have merit for a class action lawsuit. I'm going
to post this elsewhere and see who else is out there with the same
issues. Whether we all have to bite the bullet and pay now or not,
Audi is extorting money here. We purchase the product at a high price
so that these types of things don't happen.

 

"Cynthia L Shelley" wrote
>
> 1.) Rough cold idle - Dealer claims service bulletin advises customers
> to use lower octane (87) gas to solve the issue. Dealer refused to
> provide copy of the bulletin. This makes no sense to me as higher
> octane gas is required in the owner's manual, and has a lower flash
> point, should burn easier ???

Get on the www.AudiWorld.com forums and find someone in your area with a
VAG-COM tool. Ask them to read the error codes off the ECU. You might
find an answer there, because it sounds like your dealer is not
interested in finding this answer. Using lower than recommended octane
gas sounds suspicious to me. Without knowing the error codes, it's hard
to guess the problem though - it might be a failing spark plug or a
failing coilpack, or clogged up throttle body, although on such a new
car that is unlikely.


> 2.) Loose driver's seat - dealer claims this is a known issue that
> Audi refuses to repair - Again this makes no sense to me on a brand
> new $45K car ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims Audi
> does not require synthetic in A6 2.7 TS - this is odd as a turbo
> charged engine usually benefits from synthetic.???

Yeah, that's a neusance. Nonetheless, I'd make sure to use synthetic
oil in this engine. You can bring your own synthetic oil with you when
you come in for 'free' service - it'll probably be cheaper that way
rather than buying it from the dealer.


> I bought the car from this dealer, who is the only audi dealer in a
> few hundred miles, so I cannot confirm what they communicated to me.

That sucks. There are some decent Audi dealers, but there are many just
like yours. Especially with no alternatives nearby, they don't care much
about keeping a customer, much less keeping a customer happy. I would
definitely file a complaint with Audi of America customer service. If
you complain long enough and hard enough, they may do something for you.

Good luck,

Pete

 

"Cynthia L Shelley" wrote
>
> 1.) Rough cold idle - Dealer claims service bulletin advises customers
> to use lower octane (87) gas to solve the issue. Dealer refused to
> provide copy of the bulletin. This makes no sense to me as higher
> octane gas is required in the owner's manual, and has a lower flash
> point, should burn easier ???

Get on the www.AudiWorld.com forums and find someone in your area with a
VAG-COM tool. Ask them to read the error codes off the ECU. You might
find an answer there, because it sounds like your dealer is not
interested in finding this answer. Using lower than recommended octane
gas sounds suspicious to me. Without knowing the error codes, it's hard
to guess the problem though - it might be a failing spark plug or a
failing coilpack, or clogged up throttle body, although on such a new
car that is unlikely.


> 2.) Loose driver's seat - dealer claims this is a known issue that
> Audi refuses to repair - Again this makes no sense to me on a brand
> new $45K car ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims Audi
> does not require synthetic in A6 2.7 TS - this is odd as a turbo
> charged engine usually benefits from synthetic.???

Yeah, that's a neusance. Nonetheless, I'd make sure to use synthetic
oil in this engine. You can bring your own synthetic oil with you when
you come in for 'free' service - it'll probably be cheaper that way
rather than buying it from the dealer.


> I bought the car from this dealer, who is the only audi dealer in a
> few hundred miles, so I cannot confirm what they communicated to me.

That sucks. There are some decent Audi dealers, but there are many just
like yours. Especially with no alternatives nearby, they don't care much
about keeping a customer, much less keeping a customer happy. I would
definitely file a complaint with Audi of America customer service. If
you complain long enough and hard enough, they may do something for you.

Good luck,

Pete

 

"Cynthia L Shelley" wrote
>
> 1.) Rough cold idle - Dealer claims service bulletin advises customers
> to use lower octane (87) gas to solve the issue. Dealer refused to
> provide copy of the bulletin. This makes no sense to me as higher
> octane gas is required in the owner's manual, and has a lower flash
> point, should burn easier ???

Get on the www.AudiWorld.com forums and find someone in your area with a
VAG-COM tool. Ask them to read the error codes off the ECU. You might
find an answer there, because it sounds like your dealer is not
interested in finding this answer. Using lower than recommended octane
gas sounds suspicious to me. Without knowing the error codes, it's hard
to guess the problem though - it might be a failing spark plug or a
failing coilpack, or clogged up throttle body, although on such a new
car that is unlikely.


> 2.) Loose driver's seat - dealer claims this is a known issue that
> Audi refuses to repair - Again this makes no sense to me on a brand
> new $45K car ???
>
> 3.) Dealer made me pay a premium to use synthetic oil, and claims Audi
> does not require synthetic in A6 2.7 TS - this is odd as a turbo
> charged engine usually benefits from synthetic.???

Yeah, that's a neusance. Nonetheless, I'd make sure to use synthetic
oil in this engine. You can bring your own synthetic oil with you when
you come in for 'free' service - it'll probably be cheaper that way
rather than buying it from the dealer.


> I bought the car from this dealer, who is the only audi dealer in a
> few hundred miles, so I cannot confirm what they communicated to me.

That sucks. There are some decent Audi dealers, but there are many just
like yours. Especially with no alternatives nearby, they don't care much
about keeping a customer, much less keeping a customer happy. I would
definitely file a complaint with Audi of America customer service. If
you complain long enough and hard enough, they may do something for you.

Good luck,

Pete

 

Deadissue writes:

>One time she
>brought it in for the 20K mile tuneup and they just put on new tires
>without asking her.

They can not do that. And if you paid for it, you are a fool. I don't really
believe that *any* dealer would do that, and I find it hard to believe that
*anyone* would accept that.

I've been driving Audi Quattros since they came out here in the states in the
early 80s, and I have never had any problems with them. I've driven all of
them for more than 100K miles, all with normal maintenance. Remember, Audi
does the first 50K free. If you brought it to the same dealer for all of your
services, you should have the proof. If you skipped an oil change, I don't
blame Audi for not paying. It's *your* responsibility to maintain the car
proper, not Audi's.

Dave
RS6

 

Deadissue writes:

>One time she
>brought it in for the 20K mile tuneup and they just put on new tires
>without asking her.

They can not do that. And if you paid for it, you are a fool. I don't really
believe that *any* dealer would do that, and I find it hard to believe that
*anyone* would accept that.

I've been driving Audi Quattros since they came out here in the states in the
early 80s, and I have never had any problems with them. I've driven all of
them for more than 100K miles, all with normal maintenance. Remember, Audi
does the first 50K free. If you brought it to the same dealer for all of your
services, you should have the proof. If you skipped an oil change, I don't
blame Audi for not paying. It's *your* responsibility to maintain the car
proper, not Audi's.

Dave
RS6

 

Deadissue writes:

>One time she
>brought it in for the 20K mile tuneup and they just put on new tires
>without asking her.

They can not do that. And if you paid for it, you are a fool. I don't really
believe that *any* dealer would do that, and I find it hard to believe that
*anyone* would accept that.

I've been driving Audi Quattros since they came out here in the states in the
early 80s, and I have never had any problems with them. I've driven all of
them for more than 100K miles, all with normal maintenance. Remember, Audi
does the first 50K free. If you brought it to the same dealer for all of your
services, you should have the proof. If you skipped an oil change, I don't
blame Audi for not paying. It's *your* responsibility to maintain the car
proper, not Audi's.

Dave
RS6